Our 7 Point Customer Commitment Policy
Abbey Supply Company aims to provide the highest level of service and value to every person and organisation that comes in contact with us.
We are passionate about weapons lubrication and care. We care that your weapons and gear will not let you down.
You want great products that do the job, do not harm the environment and give years of service.
So do we.
To demonstrate this promise, we have constructed a 7 Point Customer Commitment Policy.
1. Our Sample Offer
We understand the importance of trying out new products before making a decision to purchase. We are therefore very happy to send samples of any product completely free of charge and will even pay the shipping costs.
In return, we ask your armourers and customers to test and evaluate our gases, lubricants and care products under tough gaming conditions, informing us of their findings.
This sample offer is available to both new and existing customers wishing to try a new product.
2. Our Buy Back Guarantee
We recognise your concerns when taking on a new product. To remove any doubts or perceived risks, we guarantee with all first orders of a particular product to buy back unsold stock after 60 days.
3. Minimising Your Shipping Costs
Shipping charges are the biggest variable cost to most importers. We will advise our customers of the best mix of products and size of shipment to minimise shipping charges. This saving can be significant, particularly on smaller initial orders.
4. Rewards For Your Referrals
Any retailer or wholesaler introduced to us by an existing customer will receive a 5% Introduction Discount of product and shipping costs, as well as all the other benefits from our 7 Point Customer Commitment. All they have to do to get their discount is to tell us who referred them.
As a thank you for your referral we will give you a 5% Discount of product and shipping costs off your next order. This offer is ongoing and applies to every successful introduction you make.
5. Free Best Practice and Advisory Sheets For Your Customers
We provide all customers with free marketing information and advice sheets for use in their business.
Educating people with help and advice about getting the most from their equipment not only benefits their customer experience but their commitment to you as a supplier of quality goods. This material can also be used to market products and services to new customers.
6. Always in Stock
We endeavour to always have stock for immediate dispatch to all our customers. As we do not control the whole supply chain, matters beyond our control can cause difficulties; we will do our best to keep any disruption to a minimum.
7. Product and Service No Quibble Quality Guarantee
We aim to deliver all products quickly and in perfect condition. If you are dissatisfied with our product quality, we will either replace it or issue a credit note immediately without dispute.
To download a printable PDF Copy. Click here
Stocking Abbey Airsoft and Gun Products
If you wish to add Abbey Predator Airsoft range or Abbey Gun Care Products to your inventory, or simply want more information, please contact us.
We also make other products. Go to www.birdshitremover.co.uk and watch our video. Essential for all boat and car owners.
Contact us by any method below and we will quickly reply
Abbey Supply Company Ltd
7 Ventura Place
Upton Industrial Estate
Tel: +44 (0)1202 623 258
Fax: +44 (0)1202 623 791