Abbey Supply Company aims to provide the highest degree of service and value to every person or organisation that does business with us. To demonstrate this promise and help quantify it, we have put together a 6 Point Customer Commitment.
1. Our Sample Offer
We understand the importance of trying out new products before making the decision to purchase. We are therefore very happy to send samples of any of our products completely free of charge, for you to try. We will even pay the shipping charge.
In return we ask you, your armourers and customers to test and evaluate our gases, lubricants and care products under tough gaming conditions and inform us of your findings.
This sample offer is available to both new and existing customers who would like to try a new product.
2. Our Buy Back Guarantee
We recognise your concerns when taking on a new product. To remove any concerns or perceived risks we guarantee with all first orders of a particular product to buy back any unsold stock after 60 days.
3. Minimising Your Shipping Costs
Shipping charges are the biggest variable cost to most importers. We will advise our customers of the best mix of products and size of shipment to minimise shipping charges. This saving can be significant, particularly on smaller initial orders.
4. Rewards For Your Referrals
Any retailer or wholesaler introduced to us by an existing customer will receive a 5% Introduction Discount ofn product and shipping costs, as well as all the other benefits from our 6 Point Customer Commitment. All they have to do to get their discount is to tell us who referred them.
As a thank you for your referral we will give you a 5% Discount on product and shipping costs off your next order. This offer is ongoing and applies to every successful introduction you make.
5. Free Best Practice and Advisory Sheets For Your Customers
We provide all our customers with free marketing information and advice sheets for you to use in your business.
Educating your customers with help and advice about getting the most out of their guns and equipment not only benefits your customers experience but their commitment to you as a supplier of quality products. This material can also be used to market your products and services to new customers.
6. Product and Service No Quibble Quality Guarantee
We aim to deliver our goods to you quickly and in perfect condition. If you are not satisfied with our product quality we will replace or issue a credit note immediately without dispute.
If you are not happy with our service to you we will work diligently with you to find areas of improvement.
Abbey Supply Co. Ltd